Hiring IT Operation Center (ITOC) Engineer in Tehran

Requirements

• Serve as single point of contact (SPOC) in an Enterprise fast paced ITS Environment
• Proactively response to Infrastructure and IT Services abnormalities by performing specific procedures through Monitoring platforms and other defined Communication channels
• Effectively escalate Service Impacting issues to the correct teams, and collaborate to ensure the issue is resolved as soon as possible
• Active listening to raised issues and provide effective response while maintaining full alignment with Policy, Procedures and Practices
• Provide regular and Ad Hoc analytical reports
• Track and response customer incidents and requests
• Complete tickets for ITS Service Desk inquiries and follow-ups to ensure tickets are updated and acknowledged to the point of verifying completion and closing them out
• End to end tracking of all service Impacting issues as well as requests to ensure agreed value has been delivered to Business
• Familiar with Microsoft Services, MS Certificate is a plus
• Familiar with TCP/IP concepts, Network+ Certificate is a plus
• Familiar with ITSM frameworks and Best Practices, ITIL Certificate is a plus
• Familiar with IT Infrastructure/Services Monitoring Platforms
• Excellent verbal and written communication skills
• Self-Motivated to grow in a high-tech environment
• Ability to communicate technical information
• Strong team collaboration skills
• Residence in Tehran City (Tehran South or West area is preferred)

Working Hours

Benefits

Job Location