Hiring Technical Support Specialist in Tehran

Requirements

• We are looking for a hard-working, flexible, and talented individual to provide basic to high-level end-user support to our collogues. The Technical Support Technician plays a pivotal role in delivering technical assistance and solutions to our customers, ensuring the seamless operation of their hardware, software, and network systems. This role combines problem-solving skills with excellent customer service to effectively address and resolve technical issues.

Responsibilities

• Responding promptly and professionally to stakeholder inquiries via various communication
• channels.
• Diagnosing and troubleshooting technical issues related to hardware, software, and network systems.
• Providing step-by-step guidance to stakeholders in resolving technical problems.
• Collaborating with senior technicians and relevant departments to escalate complex issues.
• Installing, configuring, and maintaining software, hardware, and operating systems.
• Offering remote support to stakeholders during setup, installation, and configuration processes.
• Documenting stakeholder interactions, including issues and solutions, accurately.
• Contributing to the creation and maintenance of a knowledge base for common issues.
• Sharing knowledge and collaborating with colleagues to improve overall team performance.

Requirements

• Basic understanding of networking concepts, protocols, and troubleshooting.
• Exceptional verbal and written communication skills for effective stakeholder interaction.
• Strong analytical abilities to diagnose and systematically address technical problems.
• Customer-centric approach with patience and empathy for various stakeholder backgrounds.
• Efficient time management skills for multitasking and prioritizing tasks.
• Flexibility to adapt to changing schedules and work collaboratively within a team.
• Familiarity with Kibana dashboard and postman basic verbs.
• We expect the new force to be patient and active and have a high tolerance threshold.
• Due to the abundance of tools in the unit, it is not necessary to know all the tools completely, all the
• items will be taught, but at least Network+ should be covered.

Working Hours

Benefits

• And on Fridays, it is one day every two weeks.
• Due to mid-week holidays, these holidays are divided among the members in shifts.

Job Location