Voice Of Costumer Specialist

Requirements

• Bachelor’s degree in related fields.
• Minimum 2 years of experience in similar positions.
• Having excellent skills in MS Office, especially Excel and PowerPoint.
• Having good customer relations skills.
• Having high self-expression skills.
• Enthusiastic in teamwork.
• Having effective listening skills.
• Excellent problem-solving capabilities.
• Multi-tasking ability.
• Having good negotiation skills.
• Fluent in Turkish or English.
• Ideal age range: 22 to 30 years old.

Job Description

• Answer the incoming calls of customers specifically and politely according to the related scenarios.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Communicate with customers through various channels like telephone and email.
• Acknowledge and resolve customer complaints.
• Keep records of customer comments and complaints.
• Communicate and coordinate with colleagues (Sales and purchasing) as necessary.
• Provide feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Report to marketing manager.

Working Hours

Benefits

Job Location